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NRL DIGITAL PASS

PRICING

Sign up for an NRL Digital Pass, and if you’re a new customer you can get a FREE TWO WEEK TRIAL.

WEEKLY PASS

2 WEEKS FREE TRIAL
1.99
/ PER WEEK VALID FROM 19 APRIL 2014 TO 26 APRIL 2014

ANNUAL PASS

2 WEEKS FREE TRIAL
89.99
/ PER YEAR VALID FROM 19 APRIL 2014 TO 19 APRIL 2015

NRL DIGITAL PASS

FEATURES

Live NRL Matches

Watch every match as soon as it’s on TV, with up to six live Telstra Premiership games every week. Enjoy streaming quality up to 1.5mbps on connected tablet devices.

Exclusive Live Press Conferences

Check out your team's coach and captain deliver exclusive post match analysis. Watch up to 6 live press conferences per week.

Full Match Replays

Relive every match, available only 12 hours after the final whistle, from the Telstra Premiership, Rep Round, Holden State of Origin and Telstra Finals Series.

One Subscription Multiple Devices

Access your NRL Digital Pass across supported mobile, tablet and laptop devices.

Live In-Match Highlights

See scoring play highlights - from tackle busting tries to match winning goals – shortly after they happen.

400+ on demand NRL Matches

Access NRL Digital’s archive catalogue of full match replays from 2012 and 2013

ACCESS YOUR FREE TWO WEEK TRIAL

IN 4 EASY STEPS

1
Register
For your NRL Digital Pass, powered by Telstra ID.
2
Choose
Between a Weekly or Annual Pass + Free Two Week Trial.
3
Subscribe
Sign up via Credit Card or add to your Telstra Bill.
4
Login
To watch LIVE NRL matches on your supported mobile, tablet or laptop devices.
GET FREE TRIAL NOW

GET THE FREE & OFFICIAL NRL APP

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Terms of Use : NRL Digital Pass Subscribers

Subscription to the NRL Digital Pass is only available from https://digitalpass.nrl.com. Customers must have a Telstra Digital Identity prior to subscribing to an NRL Digital Pass.

An NRL Digital Pass subscription will not replace or cancel any existing NRL in-app subscription with a Google Play or App Store purchase. To ensure you are not billed twice please refer to our FAQs.

You may access premium content, via an NRL Digital Pass for a recurring subscription fee of $1.99 per week (7 days), or $89.99 per year (365 days).
New customers can enjoy a free two week trial with a weekly or annual subscription. The NRL Digital Pass can be cancelled at any point during or after the trial.
After the free two week trial period, you will be automatically billed $1.99 every 7 days, or $89.99 every 365 days, to your nominated credit card or Telstra account, until you cancel your subscription.

When you agree to purchase either subscription package, your purchase is with Telstra. If you have a dispute to resolve, you should refer to the NRL Digital Pass FAQs first or contact Telstra Crowd Support (http://crowdsupport.telstra.com.au)

Your subscription can be managed (ie: subscription upgrade or cancellation) by going to My Accounts or NRL Digital Pass self care after purchase.

Customers who cancel their NRL Digital Pass subscription, but want to re-subscribe later, will have to wait until their active subscription expires, before being able to re-subscribe. Customers who want to change their subscription (ie: from a weekly to an annual pass) will need to wait until their active subscription expires, before being able to make that change.

You may access and stream premium content via your NRL Digital Pass subscription on up to two devices at the same time.

Terms of Use: NRL Digital Pass vouchers

NRL Digital Pass Vouchers (Vouchers) may from time to time be given away by Telstra, the NRL, NRL Clubs or third parties as part of promotional or advertising campaigns. Vouchers consist of unique codes that must be registered as part of your NRL Digital Pass subscription process, in order to redeem the corresponding credit value (eg : 4 weeks free)

To redeem a voucher, you must be a new NRL Digital Pass customer with a Telstra Digital Identity and use the voucher before its expiry date.

The expiry date of the Voucher will be confirmed when the Voucher is registered on the Service. On the date of expiration, the expiry will take effect from midnight AEST. Vouchers may not be refunded either in whole or in part. After expiration any unused credit may not be reclaimed. Vouchers may not be redeemed for cash.


Terms of Use: The Official NRL 2014 App Subscribers (Apple App Store or Google Play Subscribers)

The Apple App Store or Google Play subscription will not replace any existing NRL Digital Pass subscription

Apple App Store Subscribers

Access premium content for a recurring fee of $1.99 per week or $89.99 per year. You will be billed $1.99 every 7 days or $89.99 every 365 days, automatically until you cancel your subscription. Your subscription will automatically renew unless auto-renew is turned off at least 24-hours before the end of the current period. 

You will automatically be billed within 24 hours of the end of your current subscription period. Your subscription can be managed and the auto-renewal may be turned off by going to the App Store or iTunes Account Settings after purchase. http://support.apple.com/kb/ht4098/. No cancellation of the current subscription is allowed during active subscription period.

When you agree to purchase either subscription package, your purchase is via the Apple App Store not with Telstra. If you have an issue to resolve, you should contact the Apple App Store (http://support.apple.com/kb/ht4098/).

When you subscribe to the Official NRL 2014 App Weekly or Annual Pass, you agree, as the relevant mobile service account holder, to Telstra and its related bodies corporate collecting and using the location of your mobile handset to provide you with game coverage.

Google Play Store Subscribers

You may access premium content for $8.65 per month or $89.99 per year. You will be billed $8.65 every 31 days or $89.99 every 365 days, automatically until you cancel your subscription. 

You will automatically be billed within 24 hours of the end of your current subscription period. The auto-renewal function may be turned off by going to Google Play Store App > My Apps > Subscriptions after purchase. http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2476088. No cancellation of the current subscription is allowed during active subscription period. 
When you purchase either a monthly or yearly subscription, your purchase is via the Google Play Store not with Telstra. If you have an issue to resolve, you should contact the Google Play Store.

When you subscribe to the Official NRL 2014 App Monthly or Annual Pass, you agree, as the relevant mobile service account holder, to Telstra and its related bodies corporate collecting and using the location of your mobile handset to provide you with game coverage.

Terms of Use: The Official NRL 2014 App

Airplay, Airplay Mirroring and any form of external video output of streamed content is not permitted and is not provided as part of any NRL Digital Pass.

Telstra’s agreement with the NRL restricts the display of live match videos to the current screen size. Match highlights and match replays are available for viewing in full screen size.

Standard data charges apply when downloading or using the Official NRL 2014 App. Video data usage is unmetered only for eligible Telstra customers.

Live match videos are only available to users watching in Australia and may be delayed in your location based on Nine Network’s broadcast schedule. When you subscribe to the Official NRL 2014 App you agree as the relevant mobile service account holder, to Telstra and its agents collecting and using the location of your mobile handset to provide you with live match videos.

Network Connectivity

This Application requires Network Connectivity to function properly. Please note that poor signal quality (dependent on your location and service provider) may slow down or prevent the Application from working at optimum speed. If you have concerns regarding the quality of your signal strength, please contact your mobile network service provider directly.

Location Services

This Application requires location services to be enabled on your device to determine which Friday Night Football match provided by the Nine Network is applicable to your location.

Supported Devices

Android: Official NRL 2014 App is built and tested for the following devices with Android 2.3 and above:

Smartphone:
1. Samsung Galaxy S 3 4G
2. Samsung Galaxy S 4
3. HTC One XL
4. Sony Xperia Z
5. Samsung Galaxy Note 2 4G
6. Motorola RAZR M
7. Samsung Galaxy S II
8. HTC Wildfire S
9. LG Optimus L3
10. HTC Desire 

Tablets (Android 4.1 and above):
1. Samsung Galaxy Note 10.1
2. Samsung GT-P7320T
3. Acer Iconia Pro
4. ZTE V96a
5. Motorola Xoom 
6. Google Nexus 7

Apple: iPod Touch, iPhone, iPad, iPad mini with iOS 6.1 and above

Full T&C's available
The full Telstra terms are available in Our Customer Terms available at most Telstra shops or at http://www.telstra.com.au/customer-terms/home-family/telstra-mobile/bigpond-mobile-services/. Content you can access depends on your handset and coverage areas. Some content is provided by third parties. To the extent permitted by law we are not responsible for third party content and do not promise its accuracy, suitability or quality.

  • NEW NRL Digital Pass powered by Telstra Digital Identity (see questions 1-19)
  • In-App Subscriptions via iTunes or Google Play (see questions 20-29)
  • NRL App features and functionality (see questions 30-49)
  • Can we help you? Visit www.crowdsupport.telstra.com.au

Q1. What is an NRL Digital Pass?

The NRL Digital Pass is a subscription available from the Official NRL website (https://digitalpass.nrl.com) which gives subscribers access to watch NRL games every week (up to 6 games live a week) on compatible iOS and Android smartphone and tablet devices, as well as via the NRL.com Match Centre on a compatible laptop.
NRL Digital Pass subscribers will get access to live NRL matches, exclusive live press conferences, in-match scoring highlights, full match replays (12 hours after match completion) and over 400+ archive matches on demand. Once subscribed, fans will need to download the Official NRL 2014 App from Google Play or the Apple App Store, or visit the online Match Centre in order to login, with their NRL Digital Pass credentials, and access premium content on their supported device.
New customers who subscribe to the NRL Digital Pass can enjoy a FREE 2 week trial (data charges may apply) when they subscribe online via https://digitalpass.nrl.com. Subscribers can cancel their NRL Digital Pass subscription at any point during the trial period or post trial period. Subscription charges will apply after the free trial period unless the subscription is cancelled within the trial period.

Q2. How much does it cost?

New customers can purchase a NRL Digital Weekly Pass for $1.99 (includes 7 days access AND a FREE TWO WEEK TRIAL) or an NRL Digital Annual Pass for $89.99 (includes 365 days access AND a FREE TWO WEEK TRIAL).

Q3. How do I subscribe to the NRL Digital Pass?
You can only subscribe to receive an NRL Digital Pass via https://digitalpass.nrl.com. An NRL Digital Pass is different to an In-App subscription.
To subscribe, you will first need to register for a Telstra Digital Identity. Once you have registered for a Telstra Digital Identity, you may choose to subscribe to either a Weekly Pass (includes 7 days access AND a FREE TWO WEEK TRIAL) or an Annual Pass (includes 365 days access AND a FREE TWO WEEK TRIAL). If you have an existing Telstra Digital Identity (e.g.: My Account login), you may use your My Account login to subscribe for an NRL Digital Pass.

Once you have a Telstra Digital Identity, you can subscribe for an NRL Digital Pass by credit card, or by adding your NRL Digital Pass subscription to your Telstra bill (available to Telstra retail customers with a post paid Telstra mobile or fixed broadband accounts only).

Q4. How do I unsubscribe?
You can cancel your NRL Digital Pass subscription via https://digitalpass.nrl.com/my-subscription at any point.

Q5. If I unsubscribe from an NRL Digital Pass, what happens then?
You can continue using all the NRL Digital Pass content available via your subscription, until the end of the active subscription period (access end date).
Once you cancel your subscription, you must wait until the expiry of your weekly or annual subscription in order to re-subscribe.

At the end of the active subscription period, you can keep accessing the free content Telstra provides via the Official NRL 2014 App or Match Centre, but you won't be able to view any premium content (e.g. live NRL matches, live press conferences, full match replays etc).

Q6. What happens if I purchase an NRL Digital Annual Pass in July?
The NRL Digital Annual Pass gives you 365 days access to premium content. This means that if you purchase mid-season you'll get access to premium content, into the next season (e.g. July 2014 to July 2015).

Q7. How does the NRL Digital Weekly Pass work?
To access premium content, use your Telstra Digital Identity (username and password) along with an active subscription, to log in to the NRL App or Match Centre. With the weekly pass you can watch ALL NRL games that play within the relevant seven day subscription period, starting on the day you subscribe. With the annual pass you can watch ALL NRL games that play within the relevant 365 day subscription period, starting on the day you subscribe.

Q8. Can I subscribe if I’m not a Telstra customer?
Yes, a subscription to the NRL Digital Pass is available to all Australian residents, and it is not exclusive to Telstra customers

Q9. Can I get a rebate if I don't like my NRL Digital Pass?
Unfortunately a rebate or refund is not available if you decide that the NRL Digital Pass is not the right product for you. However, you can cancel your subscription at any time during your subscription period.

Q10. How do I get billed?
If you subscribe to an NRL Digital Pass, you will be billed according to the payment method you have selected, either through your My Account linked Telstra bill or via your credit card. If you select the credit card payment option your card will be charged $1.00 which will be immediately reversed in order to authenticate your card. If you have purchased a subscription via the In-App options (i.e. via Google Play or iTunes App Store Store) you will be billed by either Google or iTunes, not by Telstra.

Q11. I subscribed last year, do I need to resubscribe?
The NRL Digital Pass is a new product for 2014. If you want to subscribe to the NRL Digital Pass, you will need to subscribe online at https://digitalpass.nrl.com. Otherwise, if you have a current In-App subscription, you can continue to view premium NRL content with your current In-App subscription.

Q12. Will I get billed twice if I have an active NRL Digital Pass subscription and an NRL App In-App subscription?
Yes, you will. Subscribing to an NRL Digital Pass will not replace any existing NRL In-App subscription that you have, or cancel any billing associated with a Google Play or App Store purchase. To ensure that you are not billed twice, you will need to cancel your current subscription through Google Play or the App Store and resubscribe for an NRL Digital Pass online via https://digitalpass.nrl.com

iOS (Apple) Users with an In-App subscription, go to: http://support.apple.com/kb/ht4098
Android Users with an In-App subscription, go to: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2583485

Q13. Can I login with my NRL Digital Pass and stream NRL matches from multiple devices?
You may access and stream premium content via your NRL Digital Pass subscription, on up to two supported iOS, Android or laptop devices at the same time.

Q14. Can I access premium NRL content on supported iOS and Android devices, via an In-App subscription?
No. You can only access premium content across multiple platforms and supported devices, if you subscribe via the NRL Digital Pass. Customers may stream premium content on up to two iOS or two Android devices at the same time.

Q15. Am I eligible for the NRL Digital Pass 2 week free trial when I subscribe through the In-App option?
No. You are only eligible for the 2 weeks free trial when you subscribe to NRL Digital Pass via nrl.com

Q16. I’m subscribed In-App but I want an NRL Digital Pass. What do I do?
You may subscribe to an NRL Digital Pass via https://digitalpass.nrl.com. However, you will not be able to login using your NRL Digital Pass login (your Telstra Digital Identity) until you have unsubscribed from your In-App subscription and your active In-App subscription has expired.

Q17. What is an NRL Digital Pass voucher and how do I redeem it?
NRL Digital Pass Vouchers (Vouchers) may from time to time be given away by Telstra, the NRL, NRL Clubs or third parties as part of promotional or advertising campaigns. Vouchers consist of unique codes that must be registered as part of your NRL Digital Pass subscription process, in order to redeem the corresponding credit value (e.g.: 4 weeks free trial). To redeem a voucher, you must be a new NRL Digital Pass customer and have a Telstra Digital Identity.

Q18. What’s the difference between the vouchers?

There are 3 different kinds of vouchers:

  1. NRL Club Members voucher:
    • Customers need a Telstra Digital Identity to initiate voucher redemption
    • Your unique code will generate a 4 week free trial
    • Customers need to nominate a payment method ongoing to redeem the voucher and activate the trial
    • An NRL Digital Weekly Pass subscription will be activated at the end of the 4 week free trial period
    • Customers can cancel their subscription up to the last day of the trial
    • Auto-recurring billing will be initiated at the end of the 4 week free trial
    • Promotion closes on midnight of August 31, 2014
  2. NRL & Telstra Thanks voucher:
    • Only available to Telstra customers
    • Customers need a Telstra Digital Identity to initiate voucher redemption
    • Your campaign code will generate a 1 month free trial
    • Customers need to nominate a payment method ongoing to redeem the voucher and activate the trial
    • An NRL Digital Weekly Pass subscription will be activated at the end of the 1 month free trial period
    • Customers can cancel their subscription up to the last day of the trial without charge
    • Auto-recurring billing will be initiated at the end of the 1 month free trial
    • Promotion closes on midnight of August 31, 2014
  3. Internal/Advocates
    • Customers need a Telstra Digital Identity to initiate voucher redemption
    • Your unique code will generate a 3 month free trial or 12 month free trial
    • Customers do not need to nominate a payment method ongoing to redeem the voucher and activate the trial
    • Customers can cancel their subscription up to the last day of the trial
    • Vouchers may be redeemed at any point (no expiry date)

Q19. Can I use a voucher if I’m already subscribed to the NRL Digital Pass?

Vouchers are for new subscribers only. This means you will not be able to use a voucher with an existing subscription. If you have subscribed to the NRL Digital Pass previously or have used any part of the free two week trial, you will not be eligible to redeem a voucher. However, you may cancel your existing subscription and at the end of your active subscription period, re-subscribe to apply a voucher code to a new subscription.

In-App Subscriptions:

Q20. Is an In-App subscription the same as an NRL Digital Pass?
No, they are different subscriptions, although the premium content available to customers is the same. Subscriptions to the NRL Digital Pass are managed by Telstra, whilst an In-App subscription is managed through either iTunes or Google Play App Stores.

Q21. How do I unsubscribe?
If you subscribed In-App you will need to cancel your subscription directly through the relevant App store accounts.
iOS Users with an In-App subscription go to: http://support.apple.com/kb/ht4098
Android Users with an In-App subscription go to: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2583485

Q22. If I unsubscribe from the App Store or Google Play, what happens then?
You can continue accessing all the Official NRL 2014 App content available via your subscription until the end of your subscription period.
At the end of the relevant subscription period you can still keep accessing the free content Telstra provides via the Official NRL 2014 App, but you won't be able to view any live NRL matches, live press conferences full match replays or any other premium content, unless you resubscribe.

Q23. What happens if I purchase an Annual In-App Subscription in July?
The Annual In-App Subscription gives you 365 days access to NRL subscription content. This means that if you purchase mid-season you'll get access into the next season (e.g.: July 2014 to July 2015).

Q24. How does the In-App Weekly subscription work?
With the weekly subscription you can watch ALL NRL games that play within the relevant seven day subscription period, (starting on the day you subscribe).

Q25. Can I get a rebate if I don't like my In-App subscription?
Unfortunately a rebate or refund is not available from Telstra if you decide that the NRL 2014 In-App subscription is not the right product for you. However, you can cancel your subscription at any time during your subscription period and the recurring billing will stop at the end of your subscription period.

iOS customers please note: You can request refunds, which are provided at the discretion of Apple. To request a refund, please follow the instructions on the following link: http://support.apple.com/kb/HT1933

Q26. How do I get billed?
All In-App subscriptions are billed directly via App Store (iOS) or Google Play (Android) not by Telstra. Please refer to the billing method attached to your existing app store accounts used to purchase the In-App subscription.

Q27. I subscribed In-App last year, do I need to resubscribe?
You will not be required to resubscribe if you have an active In-App subscription. You may however be required to restore your In-App subscription by logging into the relevant App Store account used to purchase your In-App subscription. You can do this by finding and using the Restore Purchase button on the NRL Digital Pass screen on the NRL 2014 apps.

Q28. I am trying to restore an existing, active purchase but my iPhone or iPad App keeps crashing?
We have discovered an issue with the App where it may shut down when the ‘Restore Purchase’ function is used. This only affects users running the older iOS 6 operating system on their iOS device. To effectively restore your existing, active subscription, please update the OS of your Apple device to the latest iOS 7 version.
Q29. Can I subscribe if I’m not a Telstra customer?
Yes, NRL Digital Pass and all the In-App purchase options are available to all Australian residents and are not exclusive offers to Telstra customers.

Official NRL 2014 App & NRL.com Match Centre FAQs:

Q30: Why is the live match video on the iPad, Tablet or laptop devices not available in full screen?
Telstra’s agreement with the NRL restricts the display of live match videos to the current screen size. Match highlights and match replays are available for viewing in full screen size.

Q31: Can I output the live stream from the NRL App or NRL.com Match Centre to my TV or Monitor via Airplay, Airplay Mirroring or direct cable connection (e.g.: HDMI, VGA etc.)?
No. Under our digital rights agreement with the NRL, broadcasts are restricted to the screen devices upon which they are sold (i.e.: iOS or Android smartphone or tablet, or laptop) and current screen size.

Q32: Can I get access to live match videos while I’m overseas?
No. The NRL 2014 app is only available to download via the Australian app stores and live match videos are not available when you are streaming outside of Australia.

Q33: I’m an NRL fan living abroad. How do I get access to live match videos?
For more information on international broadcast details outside of Australia please visit the following link: http://www.nrl.com/AbouttheGame/BroadcastInformation/InternationalBroadcaster/tabid/10443/Default.aspx

Q34: Do I pay for the data?
Standard data charges apply when downloading or using the app/matchcentre. Video data usage is currently unmetered only for Telstra customers.

Q35: When I'm at the game, why is there a delay between the live game play and the NRL 'live' coverage on my supported device?
Sometimes there is a short delay as the vision is converted into digital form for delivery onto supported devices. This can take up to 60 seconds and can also depend on your location and network connectivity.

Q36: I have just recently subscribed to NRL 2014 app on my iPhone, do I need to subscribe again on the iPad?
All new and existing subscribers can restore an existing active subscription on up to 10 compatible Apple / Android devices by using the restore feature on the NRL Digital Pass section and logging in with the same Apple or Google ID used to make the initial subscription.
Please note that In-App subscriptions can only be restored on multiple devices belonging to the same platform; iOS on App Store and Android on Google Play.

Q37: What are the supported devices on NRL 2014?
The current version of NRL 2014 is only supported on the following devices:

Apple: iPod Touch, iPhone, iPad, iPad mini with iOS 6.1 and above

Android: Official NRL 2014 App is built and tested for the following devices with Android 2.3 and above:

Smartphone:
Samsung Galaxy S 3 4G
Samsung Galaxy S 4
HTC One XL
Sony Xperia Z
Samsung Galaxy Note 2 4G
Motorola RAZR M
Samsung Galaxy S II
HTC Wildfire S
LG Optimus L3
HTC Desire 

Tablets (Android 4.1 and above):
Samsung Galaxy Note 10.1
Samsung GT-P7320T
Acer Iconia Pro
ZTE V96a
Motorola Xoom 
Google Nexus 7

The NRL.com Match Centre was built and tested for Windows laptops with IE9 or later, Chrome 31 or later, Firefox 28 or later, as well as MAC laptops with Safari 6 or later, or Chrome 31 or later. We recommend fans with earlier browser versions update their browser to get an optimal experience The video player on the NRL.com Match Centre supports the following browsers/versions: Chrome 18 or later, Firefox 12 or later, Safari 6 or later ,Internet Explorer 9 or later with the Chrome Frame.

Q38: I’m on a laptop, but when I try to watch live video, I get an ‘Invalid Content’ error message?

By default, some browsers, such as Apple Safari, disallow third-party cookies, which can interfere with video playback. You may choose to adjust your web browser settings, to unblock restrictions against third-party cookies in order to assist with video playback

Q39: Can I watch live video via the NRL.com Match Centre on my PC?

No, live streaming on the NRL.com Match Centre is restricted to supported laptop devices. Live video playout to any external device (eg: a PC monitor or TV via direct cable connection, Airplay or Airplay mirroring ) is not allowed.

Q40: When trying to watch a live match on my mobile/tablet device, I get an error message.
Please ensure that you are in an area with good mobile network or WiFi coverage before closing the live match video and restarting the stream.

Q41: Why does my video appear to be: Stalling; Blurry; Buffering; on audio only with no vision?
Live match videos in NRL 2014 is delivered in an adaptive bit-rate format, where the best quality stream is made available to your device based on the bandwidth availability at your current location.

If you experience deteriorating stream quality, an audio only feed or intermittent buffering/loading while watching a live match on your mobile, please move to a location with better mobile network coverage or connect your device to a WiFi network with broadband connectivity that is uncongested.

Q42: I’ve recently subscribed to watch live match videos but the app doesn’t seem to recognise that I’m a subscriber. What do I do?
On iOS:

  • Check that you have a valid subscription In-App Store > Apple ID/Account > Subscriptions > Manage
  • Check that you have downloaded NRL 2014 from the App Store using the same Apple ID that has a subscription
  • Launch NRL 2014 > NRL Digital Pass > Restore and enter the same Apple ID that has a subscription and this should restore your subscription on the device

On Android:

  • Check that your device is linked with the Google Account that has a subscription under Settings > Accounts
  • Check that you have a valid subscription by checking the NRL 2014 App in Google Play Store Launch NRL 2014 > NRL Digital Pass > Restore and this should restore your subscription on the device

Q43: Can we watch every game live using the NRL 2014 app or NRL.com Match Centre?
Availability of live match videos in NRL 2014 is based on broadcaster times. This means that all Fox Sports matches are live and availability of Channel Nine matches is based on broadcaster times. Channel 9 games will be broadcast at the same time as the free to air signal in your territory and therefore may be delayed.

Location services must also be turned on to determine the live match videos available to you at the time of broadcast.

Q44: I live in Queensland. How do I hide the scores for matches that are being delayed in broadcast?
In order for live scores to be hidden in the NRL App when a game’s broadcast is being delayed into your location, please ensure that location services is turned on from the device and NRL 2014 is allowed to access your location details.

On iOS, go to Settings > Privacy > Location Services
On Android, go to Settings > Location Services/Location & Security

Note that the Location Services settings may reside in a different area depending on your device’s OS version.

Q45: When can I watch the Match Replay video for a game that I have missed?
All match replays will be made available from the Videos section within 12 hours of the match being completed.

Q46: How soon are Match Highlight videos available in the app?
All match highlight videos are usually available within 1 hour of a match being completed.

Q47: What are In-Match Scoring Highlights (or Instant Replay)?
In-Match Scoring Highlights are 15-second video clips that capture the best scoring plays during a match and are made available during a live game. Up to 5 scoring highlights may be available at any given time during a live match and 10 are available post-match.

Q48: I got a “Regrant Failed” message when attempting to restore their subscriptions
There are two possibilities:

  • The App was downloaded with a different Apple ID. You will need to log out and log back in through the Settings option on the Device.
  • It appears the download is faulty. Please delete and reinstall the App. You will need to use the Restore button, at the bottom of the subscription page, to re-link your subscription to the device.

Q49: Why am I always required to update my app to the latest version before I get to use it?
Mandatory updates are required in order to ensure that you can benefit from all the new features and bug-fixes that enhance the overall user-experience.

Q50: How do I manage push notifications?
You will need to open the NRL App, select Settings from the menu, and go to Notifications and switch on or off.